How long to return my package
You have 14 days upon receipt of your order to return your items.
March 2018
How long to be reimbursed?
Remember that you are responsible for the return of your package until it arrives at our premises. Wait 14 working days for it to reach us. An email will then be sent to inform you of the good reception of your return. Your return will be processed within 4 business days of receipt and a confirmation email will be sent to you. Our return procedure requires us to process your return before refunding it. After this step we will refund your package. Any purchase made on our online store can not be exchanged or refunded in our shops in France or at one of [...]
Can you deliver to business addresses?
We deliver to your home and also to your work place. In both cases, make sure someone is there to pick up your package.
What happens if I am absent during delivery of my order?
If you are absent during the delivery of your order, the carrier will leave you a notice informing you how to pick up your package. We advise you to check the tracking of your order with the tracking number.
I made several orders in the day is it possible to consolidate all my orders?
It all depends on when you made your various orders. We may in some cases group them and in the other case you will receive several packages.
Can I cancel a delivery?
You can change the day of delivery on the carrier's website if you are absent or then recover the notice left in your mailbox. But you can not cancel a delivery in progress, moreover the address entered during the payment can not be modified afterwards.
In which countries do you ship?
We deliver in Metropolitan France, Europe, Dom Tom and World.
How to find an old collection on the site?
You can contact us directly with the reference of the product you are looking for, it is possible that we have it in stock even if it is an old collection.
Where to find more informations on a product ?
You will find the maximum of information on our product sheet, we give you a description of the jewel accompanied by photos. You will also find the materials used for each product at the bottom right of the product sheet.
What are the materials used?
You can find all the materials used on the website on the page of a product.
What is the différence between selection and my shopping basket ?
The selection corresponds to your wish list. It allows you to select products. It facilitates your selection of fancy jewelry for the day of the order.
How long do my products stay in my shopping basket?
The products will remain in your cart for about 60 days unless stocks are updated. After this period, we invite you to revisit our Nature Bijoux site to redo a selection.
